Remaining Focused on Serving our Customers
During the 1970’s, Tidewater took advantage of opportunities to expand its portfolio into related businesses as well, diversifying into oil and gas development, real estate holdings and natural gas compressors. The diversification experience ultimately led the company back to a renewed focus on its core marine business. Even so, the company and its investors benefited financially from the efforts as the sale of assets helped to eliminate debt taken on in the 1997 O.I.L. acquisition.
Tidewater believes that the key to success in its core marine business is customer service. We recognize that having the most or even the best equipment is insignificant if that equipment isn’t directed and operated by knowledgeable, skilled and service-oriented employees. So Tidewater provides initial and ongoing training for its people, stressing safe operations and accommodating service. Further, Tidewater maintains offices throughout the world, so that local managers can be close to their operations and their customers, wherever they’re needed.
All the while, Tidewater balances its customer-service goals with the financial goal of achieving the highest return for its stockholders. To that end, Tidewater’s management is continually analyzing its operations to ensure optimal returns, mindful of the expectations of all those—customers, investors and employees—who put their trust in Tidewater.